Grievance Officer

As required under the IT Act 2000 and the DPDP Act 2023

If you have a complaint about content on Wondeed, how your data is handled, or any decision we've made about your account, you can raise it directly with our Grievance Officer. We acknowledge every complaint within 24 hours and resolve it within 30 days of receipt.

Grievance Officer details

• Designation: Grievance Officer, Wondeed
• Email: abhinavsinghiitkanpur@gmail.com
• Acknowledgment: within 24 hours of receipt
• Resolution: within 30 days of receipt

How to file a complaint

Email the Grievance Officer from the address tied to your Wondeed account and include:

• Your name and the email address on your Wondeed account.
• What happened, with dates — what you saw, what decision was made, or what content concerns you.
• Links to the relevant clips, campaigns, or pages where applicable.
• What outcome you're asking for.

If we need more information to act on your complaint, we'll ask within the 24-hour acknowledgment window. Complaints about illegal content are prioritized and handled in line with our obligations under Indian law.

What happens next

• Within 24 hours: you get an acknowledgment with a reference number for your complaint.
• Within 30 days: you get a decision and, where applicable, the action we've taken.
• If your complaint concerns a payout, account suspension, or clip rejection, the decision will explain the specific reason and what you can do differently.

Escalation

If you're not satisfied with the resolution, reply to the decision email with your reference number and the reason you disagree. It will be reviewed by a different member of the team, and you'll hear back within 15 days.